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Contact Orzennia
Clear product guidance and responsive support throughout your ownership experience.
Last updated: 24 March 2025
ORZENNIA IS OPERATED BY
RESING CO., LIMITED
Official company information for customer care, order support, and business correspondence.
ROOM 605, 6/F, Fa Yuen Commercial Building
75-77 Fa Yuen Street, Mong Kok
Kowloon, Hong Kong SAR
Customer Care

For order updates, product guidance, returns, warranty questions, or technical support, email our Customer Care team. To help us respond efficiently, include your order number, product name, and a clear description of the request.

Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding public holidays
Response target: Within 1–2 business days
Before contacting us
  • For an order question, include the order number and checkout email.
  • For damage or a technical issue, include clear photos or a short video where possible.
  • For a return, review the Return and Refund Policy before shipping any item.
  • Do not email payment-card numbers, passwords, or other sensitive credentials.
Business correspondence

Orzennia serves customers through orzennia.com. The address above is our registered office and is not a returns address. Any return location provided by Customer Care may differ from it. Do not send products to an address found online or on a shipping label without written return authorization.

Questions or support
Contact the Orzennia Customer Care team at info@orzennia.com. Please include your order number and relevant product details when contacting us for assistance.