WE ARE HERE TO HELP
Contact Orzennia
Clear product guidance and responsive support throughout your ownership experience.
Last updated: July 30, 2026
Orzennia IS OPERATED BY
Sichuan Yire Technology Co., Ltd.
Official company information for customer care, order support, and business correspondence.
Customer Care
For order updates, product guidance, returns, warranty questions, or technical support, email our Customer Care team. To help us respond efficiently, include your order number, product name, and a clear description of the request.
Email: service@orzennia.com
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding public holidays
Response target: Within 1–2 business days
Before contacting us
- For an order question, include the order number and checkout email.
- For damage or a technical issue, include clear photos or a short video where possible.
- For a return, review the Return and Refund Policy before shipping any item.
- Do not email payment-card numbers, passwords, or other sensitive credentials.
Business correspondence
Orzennia serves customers through Orzennia.com. Any return location or service destination provided by Customer Care may differ from a business correspondence address. Do not send products to an address found online or on a shipping label without written return authorization.
Questions or support
Contact the Orzennia Customer Care team at service@orzennia.com. Please include your order number and relevant product details when contacting us for assistance.