These Terms of Service govern purchases made through Orzennia.com and form part of the agreement between the customer and Orzennia. By submitting an order, you agree to these terms and the policies incorporated by reference, including our Return and Refund Policy, Shipping Policy, Privacy Policy, and applicable warranty terms.
We work to present product descriptions, specifications, images, pricing, and availability accurately. Display settings, lighting, manufacturing tolerances, and product improvements may result in minor differences. Performance specifications describe intended or controlled-condition performance; real-world results vary with room size, layout, ventilation, air quality, maintenance, operating mode, and environmental conditions.
Orzennia products are consumer appliances and are not medical devices. Product information is not medical advice and does not replace diagnosis, treatment, professional care, or required building ventilation.
An order confirmation acknowledges receipt but does not by itself guarantee acceptance. We may verify payment, identity, address, inventory, purchase quantity, or suspected fraud before acceptance. We may refuse, limit, or cancel an order for payment failure, inventory issues, pricing or content errors, suspected fraud, unauthorized resale, sanctions, export restrictions, or other lawful reasons. If a canceled order has been charged, we will issue an appropriate refund.
Prices are displayed in the currency shown on the store and may change prospectively without notice. Applicable discounts, shipping charges, taxes, and the final total are displayed before an order is submitted. You represent that you are authorized to use the selected payment method. Banks and payment providers control authorization holds, foreign-exchange fees, and posting times.
Promotions may include eligibility, product, quantity, timing, territory, or redemption limits. Unless expressly stated, promotional codes cannot be combined, redeemed for cash, or applied retroactively. We may modify or end promotions as permitted by law.
Processing, delivery, returns, refunds, and cancellations are governed by the corresponding published policies. Ownership and risk of loss transfer as determined by applicable law and the delivery terms presented during checkout.
Eligible Orzennia products include a 2-year limited warranty against covered defects in materials and workmanship, subject to the warranty terms supplied with the product. The warranty does not cover consumables, normal wear, cosmetic damage, misuse, improper maintenance, accidents, unauthorized modification, or operation contrary to instructions. Mandatory consumer rights remain unaffected.
You are responsible for installation, electrical compatibility, cleaning, filter or component replacement, supervision, and operation in accordance with the product instructions. Stop using a product and disconnect power where safe to do so if it appears damaged, overheats, produces an unusual odor, or operates abnormally.
To the fullest extent permitted by law, Orzennia will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of use, data, revenue, or profit arising from a purchase or product use. Where liability cannot be excluded, our aggregate liability will not exceed the amount paid for the product giving rise to the claim, unless applicable law requires otherwise.
These terms are interpreted under applicable law without limiting mandatory consumer protections. If any provision is found unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver.
We may update these terms prospectively. The version in effect when an order is accepted generally governs that transaction unless a change is required by law.