Orzennia respects your privacy and is committed to handling personal information responsibly, transparently, and in accordance with applicable law. This Privacy Policy explains what we collect, why we collect it, how it may be shared, and the choices available to you when you visit Orzennia.com, purchase a product, create an account, or communicate with us.
Depending on how you interact with our services, we may collect:
- Identity and contact information: name, email address, telephone number, billing address, and shipping address.
- Order and payment information: products purchased, order value, transaction status, payment method details processed by our payment providers, returns, and refunds.
- Account information: login credentials, saved preferences, and account activity.
- Communications: messages, support requests, survey responses, and other information you choose to provide.
- Device and usage data: IP address, browser type, device identifiers, pages viewed, referring pages, interactions, and approximate location derived from IP address.
- Cookie and advertising data: information collected through cookies, pixels, tags, and similar technologies, subject to available consent and opt-out controls.
We use personal information for legitimate business and commercial purposes, including to:
- process payments, fulfill orders, arrange delivery, and administer returns or warranty requests;
- provide customer service and communicate about orders, products, security, and policy changes;
- operate, maintain, secure, personalize, and improve our store and services;
- detect fraud, abuse, security incidents, and unlawful activity;
- measure store performance and understand customer preferences;
- send marketing communications where permitted and subject to your choices; and
- comply with legal obligations, enforce our terms, and protect our customers, business, and rights.
We may disclose personal information only as reasonably necessary to operate our business or as required by law. Recipients may include Shopify, payment processors, fraud-prevention providers, fulfillment and shipping partners, cloud and technology vendors, analytics and advertising providers, professional advisers, and government authorities. We may also disclose information in connection with a merger, financing, reorganization, sale of assets, or similar business transaction.
We do not authorize service providers to use personal information for purposes unrelated to the services they provide to us. Third parties that act independently are responsible for their own privacy practices.
Our store is hosted by Shopify. Information submitted through the store is processed by Shopify and other providers that support checkout, payment, fraud prevention, fulfillment, and store functionality. Payment card information is handled by participating payment providers and is not stored by Orzennia in full payment-card form.
We use essential cookies to operate the store and may use analytics or advertising technologies to understand performance and present relevant content. Where required, non-essential technologies are subject to consent. You can manage available choices through our cookie controls, browser settings, device settings, and the Your Privacy Choices page. Where legally required and technically supported, we process recognized opt-out preference signals such as Global Privacy Control.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, tax and accounting obligations, fraud prevention, dispute resolution, and enforcement. We use reasonable administrative, technical, and organizational safeguards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, or objection; to withdraw consent; to opt out of certain targeted advertising, sale, or sharing; and to appeal certain decisions. These rights may be subject to legal limitations and identity verification. We will not unlawfully discriminate against you for exercising an applicable privacy right.
Submit a request through our Your Privacy Choices page or email us with the subject line Privacy Request. Do not send payment-card numbers, passwords, or other sensitive credentials.
You may unsubscribe from promotional email at any time using the unsubscribe link in the message. Even after opting out of marketing, we may continue sending transactional or service communications relating to orders, accounts, security, recalls, or support requests.
Our store is intended for adults and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law. A parent or guardian who believes a child has provided personal information may contact us to request review and deletion.
Our service providers may process information in countries other than the country where you live. Where required, we use legally recognized safeguards for international transfers.
Our website may link to third-party websites or services. Their privacy and security practices are governed by their own policies. We are not responsible for third-party content or practices.
We may update this policy to reflect changes in our services, technology, legal obligations, or business practices. The revised version will be posted here with a new last-updated date. Material changes will be communicated where required by law.