You will receive an order confirmation after checkout. Orders remain subject to payment authorization, fraud review, inventory availability, and acceptance.
Contact Customer Care as soon as possible. We cannot guarantee changes after warehouse processing or shipment begins.
Checkout is operated through Shopify and participating payment providers. Payment availability depends on location, currency, device, and enabled services.
Most in-stock orders are processed in 1 to 3 business days. Standard delivery within the contiguous United States is generally estimated at 5 to 12 business days after dispatch.
When tracking is available, it is sent to the checkout email after dispatch. Allow up to 48 hours for the first carrier scan.
You may request an authorized return within 30 calendar days after confirmed delivery. Review the Return and Refund Policy for eligibility and instructions.
Eligible products include a 2-year limited warranty against covered defects in materials and workmanship. Consumables, normal wear, misuse, accidental damage, and unauthorized modification are excluded.
Start with room size and the condition you want to manage. Compare recommended coverage, rated performance, noise, power, and sensing capability on each product page.
No. Orzennia products are consumer climate-care appliances and do not diagnose, treat, cure, or prevent disease. They do not replace professional medical advice or required ventilation.
Service life varies by model, usage, air quality, and maintenance. Inspect washable screens monthly and follow the product guide and on-device reminders for replacement components.
Please include your order number when contacting us about a purchase.